fi77's Privacy Policy

1 Introduction & Scope

By using the fi77 platform, you are considered to have given your consent to this privacy policy. This policy applies to fi77's website, mobile version, and all related services.

fi77 is committed to ensuring a safe and trusted online gaming experience for players in Bangladesh. We conduct all our operations with respect for your personal privacy. The main goal of this privacy policy is to transparently inform you about what information we collect, why we collect it, and how we keep it secure.

If you have any questions after reading this policy, please contact our support team. We are always here for you.

2 Information We Collect

fi77 only collects information that is necessary to provide our services and that can be collected lawfully. Below we outline the different categories of information we collect.

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile phone number
• Residential address (including city and district)
• National ID card or passport details (where identity verification is required)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, and Rocket account numbers (for payment processing)
• Bank account details (applicable for bank transfers)
• Deposit and withdrawal history and amounts
• Transaction dates, times, and reference numbers

2.3 Usage & Activity Information

• Login time, logout time, and session duration
• Gaming history and betting details
• Preferred game categories and usage patterns
• Navigation information within the platform

2.4 Technical Information

• IP address and device identifiers
• Browser type, version, and operating system
• Internet connection type and speed
• Information collected from cookies and similar tracking technologies

3 Purpose & Use of Information

fi77 uses your information only for the following legitimate purposes. We do not use your information for any unauthorized activity under any circumstances.

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Age and identity verification (to prevent access by those under 21)
• Fraud prevention and compliance with anti-money laundering (AML) regulations
• Providing customer support and resolving complaints
• Managing bonuses and promotional offers
• Improving platform performance and fixing issues
• Implementing responsible gaming policies
• Meeting legal obligations and complying with regulatory authority guidelines

4 Data Storage & Security

fi77 adopts the highest industry-standard technical measures to protect your information. Our security infrastructure is as follows:

Please keep in mind, however, that complete security on the internet can never be guaranteed. Always keep your account password confidential and do not share it with anyone.

5 Sharing Information with Third Parties

fi77 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be provided in the following limited circumstances:

• Payment processors: Limited information is shared to complete transactions via bKash, Nagad, Rocket, or bank.
• Technology partners: Organizations that assist in operating the platform receive only the information necessary for their work and are contractually bound to uphold our privacy standards.
• Legal obligations: We are legally required to provide information in response to a court order or a valid demand from a competent authority.
• Fraud prevention: If fraud or money laundering is suspected, information may be provided to the relevant authorities.

Whenever information is exchanged with any third party, we ensure they follow privacy protection standards equivalent to our own.

6 Cookies & Tracking Technologies

The fi77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that enhance your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security. The platform cannot function properly without them.
• Functional cookies: Used to improve your preferences, language settings, and overall user experience.
• Analytical cookies: Used to understand which parts of the platform are used most. This helps us improve our services.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may affect some platform functionality.

7 Your Rights

As a fi77 platform user, you have the following rights and we respect them:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to restrict processing: In certain cases you can request that the processing of your information be temporarily suspended.
• Right to data portability: You can request your information in a structured, commonly usable format.
• Right to object: You can object to the use of your information for specific purposes.

If you wish to exercise any of these rights, please contact our support team. We will respond to your request as quickly as possible.

8 Privacy of Minors

fi77 strictly ensures that our platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Through our identity verification process, we confirm that users meet the required age limit. If a minor's information enters our system for any reason, their account will be closed and the related information deleted as soon as it is identified.

If you are aware that a minor has registered on our platform, please contact us immediately.

9 Data Retention Period

fi77 retains your information only for as long as it is necessary or required by legal obligations. The core principles of our data retention are described below:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial transaction information is retained for a specified period in accordance with legal obligations.
• Information related to fraud prevention may be retained for an extended period.
• After the applicable retention period has passed, information is securely deleted or anonymized.

10 Policy Changes

fi77 reserves the right to update this privacy policy when necessary. For any significant changes, we will notify you in the following ways:

• The "Last updated" date on this page will be changed.
• For significant changes, a notification will be sent to your registered email.
• You may be alerted about notable changes when you access the platform.

If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week to assist you.